Each case combines the processor record, storefront context, merchant-provided material, and the decisions made during review. The goal is a traceable case file, not a loose folder of screenshots.

Dispute facts

The case begins with the dispute amount, currency, reason, status, payment record, and network deadline from Stripe.

Order facts

When a Shopify order is matched, Vindicor adds available order, customer, fulfillment, shipping, and refund context.

Evidence state

The workspace separates evidence already present from evidence that is missing or needs confirmation. That distinction helps the operator decide whether the case is ready, needs work, or should be passed.